LAST UPDATED: july 7, 2026 (Effective Date)

Lazertag Extreme, operated by NetReality Family Entertainment LLC, respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have when you visit our website, book a party or event, participate in our activities, or communicate with us by phone, email, or text message.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Mobile or telephone number

• Billing and payment information

• Party or event details, including date, guest count, and special requests

• Waiver information for participants

• Communications you send through our website, email, text message, social media, or customer-service channels

We may also collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, and website activity. This information may be collected through cookies or similar technologies.

How We Use Your Information

We may use personal information to:

• Process and manage party reservations, group events, purchases, waivers, and customer requests

• Send booking confirmations, deposit or payment reminders, waiver reminders, arrival instructions, and event updates

• Respond to customer-service questions or requests

• Send promotions, special offers, events, fundraising opportunities, and other Lazertag Extreme updates when you have opted in to receive them

• Improve our attractions, services, website, operations, and guest experience

• Protect the safety, security, and integrity of our guests, employees, facility, and systems

• Meet legal, accounting, tax, insurance, and regulatory obligations

Data Sharing and Processing

Your data will not be transferred to external organizations.

Consumer data, including mobile and SMS opt-in data, will not be shared with third parties or affiliates for marketing.

We may use strictly necessary service providers to process data solely on our behalf and only to deliver services to us.

• Such providers may process data only under contract.

• They may use data only as needed to perform services on our behalf.

• They may not use data for their own purposes.

• They may not further share the data.

Mobile Information and SMS/Text Messaging

By providing your mobile number and opting in to receive text messages from Lazertag Extreme, you agree that we may send text messages related to your birthday party, group event, reservation, customer-service request, or, where you have separately opted in, promotional offers and event information.

Text messages may include:

• Party and event confirmations

• Deposit or payment reminders

• Waiver, check-in, and arrival instructions

• Schedule changes or event updates

• Customer-service responses

• Promotional messages, special offers, and invitations to future events for customers who have opted in to marketing messages

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.

Consent to receive text messages is not required as a condition of purchasing goods or services from Lazertag Extreme.

Mobile phone numbers, SMS opt-in data, and text-message consent are not sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared only with service providers that support Lazertag Extreme’s business operations and messaging services, such as our telephone, SMS, party-booking, customer-service, or technology providers. Those providers may use the information only to provide services on our behalf and may not use it for their own marketing.

We may also disclose mobile information when required by law or legal process, or when necessary to protect the safety, rights, property, or security of Lazertag Extreme, our guests, employees, or the public.

Payment Information

Payments are processed through third-party payment providers. Lazertag Extreme does not intentionally store complete credit-card or debit-card information on its own systems. Payment processors handle payment information according to their own privacy and security policies.

Children’s Privacy

Lazertag Extreme provides family entertainment activities. We may collect information from a parent, legal guardian, or adult event organizer in connection with a child’s participation in a party, event, waiver, or attraction.

We do not knowingly collect personal information directly from children under 13 without parental or guardian involvement. A parent or legal guardian who believes a child has provided personal information directly to us may contact us to request review or deletion of that information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, remember preferences, understand visitor activity, and measure advertising effectiveness.

You may adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled.

Data Security

We use reasonable administrative, technical, and operational measures to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us to:

• Update or correct your contact information

• Ask questions about the personal information we maintain

• Request removal from promotional email or text-message communications

• Request deletion of certain personal information, subject to legal, accounting, safety, insurance, and operational requirements

To unsubscribe from promotional emails, use the unsubscribe link in the email. To stop text messages, reply STOP.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised effective date. Your continued use of our website, services, or communications after an update means you accept the updated policy.

Contact Information

For questions about this Privacy Policy, your personal information, or Lazertag Extreme text-message communications, contact us at:

Lazertag Extreme
Operated by NetReality Family Entertainment LLC
591 Country Club Drive
Simi Valley, CA 93065

Phone: 805-577-8400
Email: privacy@lazertagextreme.com
Website: www.lazertagextreme.com